Privacy Policy

Kiski Valley Water Pollution Control is committed to protecting your privacy and ensuring transparency about how we collect, use, and share your information. This Privacy Policy describes the types of information we collect, how we use that information, who we share it with, and the choices you have regarding your data.

By accessing our website, submitting forms, contacting KVWPCA, or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information You Provide Directly

• Name
• Address
• Email address
• Telephone number
• SMS phone number (if you opt in to SMS communications)
• Account number or customer ID
• Payment information (when making payments through authorized channels)
• Any information you provide through contact forms, service requests, or email communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or search terms
• Information from Third-Party Services

If you interact with KVWPCA through third-party platforms (such as payment processors or service portals), they may provide us with information needed to complete your request.

2. How We Use Your Personal Information

KVWPCA uses your information to support sewage service operations and improve customer experience. Uses may include:

• •Processing service requests, customer inquiries, and operational communications
• Providing billing statements, notices, and account-related updates
• Sending service alerts or emergency notifications
• Delivering optional SMS updates when you provide explicit consent
• Improving website functionality, security, and performance
• Complying with legal, regulatory, or safety obligations

We do not sell your personal information.

3. SMS Consent and Communications

If you choose to provide your phone number to receive SMS messies or affiliates. You may opt out of SMS communications at any time by replying STOP to any message.

4. How Personal Information Is Shared

KVWPCA limits the sharing of your information to only what is necessary to provide services or meet legal obligations. We may share personal information with:

• Authorized Service Providers
• Trusted vendors who support operations, including:
• Billing/payment processors
• IT service providers
• Emergency communication platforms
• Customer service systems

Government or Legal Requirements

We may disclose information if required to:

• Comply with federal, state, or local lawsRespond to lawful requests or legal processes
• Protect the safety of customers, employees, or the public

We Do Not Share SMS Consent

To reiterate clearly:

SMS consent is not shared with third parties.

We do not sell or rent personal information to anyone.

5. Your Choices and Rights

You may:

• Request to update or correct your customer information
• Opt out of non-essential emails
• Withdraw consent for SMS messages
• Request clarification on how your information is being used

To exercise any of these rights, contact us using the information below.

Kiski Valley Water Pollution Control Authority

1361 School Road

Leechburg, PA 15656

PHONE: (724) 568-3655